Warranty & Return Policy for The Ancient Hour

Effective Date: [Insert Date]

1. Warranty

At The Ancient Hour, we stand behind the quality of our timepieces and are committed to providing you with a high level of service and satisfaction. Our watches come with the following warranty:

- **Coverage:** Our watches are covered by a [1-year/2-year] warranty from the date of purchase. This warranty covers manufacturing defects in materials and workmanship under normal use. It does not cover damage caused by misuse, accidents, or unauthorized repairs.
-Exclusions: The warranty does not include:
Damage to the watch due to neglect, accidental impacts, or exposure to water or extreme temperatures (unless specified as water-resistant).
- Wear and tear of the watch’s battery, straps, or crystals.
- Damage resulting from unauthorized repairs or modifications.
Claim Process: To make a warranty claim, please contact our customer service team at [Your Email Address] with your order number, a detailed description of the issue, and photos of the defect. Our team will provide instructions on how to return the watch for inspection and repair or replacement.

2. Return Policy

If you are not fully satisfied with your purchase, you may return the watch under the following conditions:

Eligibility: Returns are accepted within [30/14] days from the date of delivery. To be eligible for a return, the watch must be in its original condition, unworn, and in the original packaging with all included accessories.
Return Process: To initiate a return, please contact our customer service team at [Your Email Address]. We will provide you with a Return Authorization Number (RAN) and instructions on how to return the watch. Please ensure the watch is securely packaged to avoid damage during transit.
Return Shipping Costs: Customers are responsible for return shipping costs unless the return is due to a defect or error on our part. We recommend using a trackable shipping service or purchasing shipping insurance to ensure the safe return of the item.
Refunds: Once we receive and inspect the returned watch, we will process a refund to the original payment method within [7-10] business days. Please note that shipping fees are non-refundable.

3. Exchanges

We currently do not offer exchanges. If you wish to exchange a watch, please follow the return process and place a new order for the desired item.

4. Contact Us

For any questions about our Warranty & Return Policy or to initiate a return or warranty claim, please contact us at:

The Ancient Hour
[Your Address]
[City, Pakistan]
Email: [Your Email Address]
Phone: [Your Phone Number]

We appreciate your business and strive to ensure your satisfaction with every purchase. Thank you for choosing The Ancient Hour.

Last Updated: [Insert Date]